CLIENTS & TESTIMONIALS

On behalf of the Host Committee of the 2017 Canadian Police Curling Association National Championships that were held at the Capital Winter Club, April 14-April 23, 2017, I offer sincere thanks and appreciation for your outstanding support of this event.

The Fredericton Inn team led by you was without doubt a major force to which the success of the bonspiel can be attributed. From our initial contact with you regarding accommodations, hospitality suite, and banquet facilities, it was very obvious to us that you and your team would leave no stone unturned to deliver outstanding client service throughout the bonspiel. In fact, the entire week was filled with examples of how your knowledgeable, professional, well-trained staff met our every need with stellar performance, warmth, congeniality, and the signature request: “Is there anything else I can do for you?”

Everyone associated with the event: organizers, curlers, and guests are in total agreement that their Fredericton Inn experience exceeded every expectation. Clearly, going the “extra mile” for your clients is a primary value of the Fredericton Inn, for it was very evident by your generous “in kind” contributions to all the functions hosted at your hotel and by all the very positive interactions between your staff and participants in the bonspiel.

Please accept our most sincere thanks for your landmark contributions and convey our gratitude to members of your team for their superior work that resulted in our very successful CPCA National Championships.

Sincerely yours,

Lorne T. House
President,
New Brunswick Police Curling Association

By all accounts this year’s event was a tremendous success and I want to extend my sincere thank you and the members of your team for making this event the success that it was. With the help of the Fredericton Inn staff; we were able to make this a memorable event for those who attended. I simply can’t say enough how much the Board, staff and I appreciate all your efforts and contributions. The 2017 TIANB Industry Summit will remain imprinted on our minds forever. THANK YOU/MERCI

Ronald Drisdelle, MBA, CITP

President/CEO

On behalf of the New Brunswick Association of Fire Chiefs I want to extend our sincere thanks to you and your staff for a wonderful weekend during our conference.

The staff were amazing. Michelle and Andre were so helpful during our setup and continuing with numerous requests throughout the weekend. Being the first time for me to plan a conference; Andre and Michelle were my rock when I needed assistance. I am certain when the weekend was over they drew a sigh of relief; not blaming them one bit, I know I did.

My thanks to Darrell as well for being patient with me when it came to the rooming list; never is the first list the official one, there is always changes.

Your staff from kitchen to front desk, to room attendants and staff of the restaurants were amazing and always met you with a smile, it felt like a huge “Welcome Home” atmosphere with everyone around you. My sincere thanks to everyone.

I am looking forward to next year to join you and your staff once again.

Have a wonderful summer.
Thank you
Nadine Leblanc
Executive Director NBAFC

My name is Shirley Carroll and I am a member of the Organizing Committee for the Canadian Police Curling Championship games that are being held in Fredericton starting tomorrow.

As the host hotel, you and your team have been very accommodating of our many and varied requests for service “outside the box.” Throughout the planning and organizing for this event, your constant, generous support has been communicated to us by Lorne House, and we are all very appreciative (and at times incredulous) of your kindness.

Tonight, we had an opportunity to experience yet another example of outstanding service delivered in a heartwarming manner by two of your employees. Allow me to recount the situation:

The Committee had been given permission to bring snack food, hors d’oeuvre, etc., to our “Hospitality Room” on the lower floor. I prepared at home a dip for use with crackers, nachos, etc., that needed to be heated before serving. My plan to heat it before taking it to the hotel did not work out, so I explained my predicament to Christine at the Registration Desk and asked if the dish could be heated in your kitchen. She took charge of my request immediately by calling the kitchen and relating my situation to your chef, who agreed to heat the food. Then, she went the extra mile by immediately engaging a porter named Jack to transport the plate to the kitchen and after it was heated to deliver it to our room downstairs.

Both Jack and Christine were very attentive, warm, engaging, polite, and genuinely friendly and solicitous in all their communications with me. Jack appeared with the food as promised, helped me set it in place, then smilingly asked if he could be of further service. Both employees were extremely professional in their dress, demeanor, and deportment.

Mr. Waite, I am a retired senior administrator of post-secondary education, and for many years I taught courses on how to provide “knock-your-socks-off” client service. I cannot tell you how delighted I was tonight to be treated to this level of service by two young professionals who not only delivered the highest standards of service but ‘knocked it out of the park” by their personal interaction with me that made me feel my needs were their top priority. If I were still in the classroom, this story and the behaviors of Christine and Jack would most certainly be added to my repertoire of case studies used to inspire and instruct others.

Please tell them that I have shared my story with you to acknowledge their exemplary service and to encourage them in their professional development.

Sincerely,
Shirley Carroll, B.Ed., M.Ed.,
Associate Vice President Academic (retired)

Dear John,
On behalf of the board and staff of Meals on Wheels of Fredericton Inc., I am writing to say thank you, and to express our appreciation to you for your tremendous support and generosity in providing the meal for our Wheels to Meals Christmas luncheon.

As a non-profit organization it can be very challenging to find the resources needed to effectively fulfill our mandate; especially in these economically challenging times. We are grateful to people like you whose community mindedness and demonstrated support help enable us to continue providing our service to those who need them.

Thank you for caring.

Sincerely,
Betty Daniels
Executive Director
Meals on Wheels of Fredericton, Inc.

We would like to thank Mr. Holland for his kind words with reference to Mrs. Holland’s birthday. We are very pleased that everything was such a success and a great time was had by all. Thank you!

Thank you so very much for your kindness & generosity for my birthday party at the hotel. Again, your staff did an amazing job, they were so helpful with everything, I would say they went above & beyond for me & my family.
The food, the flowers, the presentation, all great.
I had many comments about the good food & the classy surroundings.
Kindest Regards,
Georgette Roy
The party was amazing!

The British North America Philatelic Society held its three day annual convention at the Fredericton Inn Sept. 30 to Oct. 2. It was by far one of the best venues we have been to in years. Your place is so clean and the service was absolutely excellent. The dining was also excellent. The ballroom was spacious and the events rooms were well supplied with water. If one were to complain it would be to say that you keep the inn a little cool. Our banquet dinner, choice of Roast beef or Atlantic Salmon, fantastic. No other word. The week-end was memorable

John I would like to tell you what an absolute pleasure it was working with you and your staff and what a great night we had Saturday evening. The meal was perfect and all was just excellent. All who attended expressed how great the weekend was with the high lite being Saturday Night!!

Dear John,

The 7th annual Mel/EJ cup golf tournament is now history, and thanks to your generous sponsorship another resounding success. We once again had a full field of more than 200 golfers taking part in what has become the leading team golf event in the province.

The Mel Murray Cup for tournament champion this year was captured by the father son team of Herrick and Steve Hansen, who played brilliantly over the two days. The Eric Jamieson Cup went to the low net team of Brent and Jordan Hallet, another father and son duo.

Thanks to your support a large number of prizes were handed out to the field, one of the real selling points of this tournament.

On behalf of the organizing committee, the players, volunteers and staff who help make this the great event it has become thank you again for your support for the Mel/EJ golf tournament. The organizing committee is already looking forward to 2017 to see if we can make this an even better event for all those who participate. Please don’t hesitate to let us know what we can do to make this event event better. Your sponsorship has been key to our success so far, and we hope to be able to count on your support again next year.

Sincerely,

Fred Rowan
Chairman

We take this opportunity to extend to you our sincere thanks and appreciation for your assistance in making the 96th NB State Convention of the Knights of Colombus a resounding success. 

The facilities at your establishment were excellent, and your dedicated staff members were extremely helpful in all regards. In particular, we were very well served by Andre Babineau who was particularly cooperative in planning the event with us as well as meeting our expectations during the event from May 13th to 15th.

Please convey to your staff our appreciation for all their efforts in making our conference a pleasant and constructive experience.

We look forward to working with you again in the near future.

Best Regards,

Camille Albert
President of the organizing committee

Dear John,

It was a pleasure to meet you. We want to thank you for guiding us through the original plans of our convention, and always being there to answer our question and to assure us of full co-operation.  Our convention April 29-May 1, 2016 was very successful……

Your Porter Karen who was on duty, was absolutely amazing and on her toes at all times.

Michelle, Lori and Don Gordon were very pleasant and helpful also.

We have this plaque for you, to express our gratitude. Thank you for all your kindness.

Sincerely,

Betty MacNeil

Chairperson, York/Sunbury Diocesan Council

Catholic Women’s League of Canada

On behalf of our Fredericton Symphony New Brunswick committee, I want to thank you and your staff for helping to make our fundraiser Saturday night was a success. Everyone was very helpful and so pleasant. The venue was comfortable and spotless and the food was great! Please pass on our compliments and gratitude.
Linda Sprague
Chair, SNB committee

November 19, 2015
On behalf of the Tournament Organizing Committee, I would like to thank you for your support of the 15th Annual Dairy Queen High School Invitational Hockey Tournament being held at Willie O’Ree Place on December 4-6th, 2015. This year’s 12 team tournament includes 4 high school teams from Nova Scotia.
Regards,
Andy Slipp
Chair, Organizing Committee
Dairy Queen High School Invitational Hockey Tournament

“We enjoyed our stay. The meals were excellent and the friendliness, cooperation and assistance of your staff was second to none. Any requests we had was seen to right away. We look forward to returning next July.
Wishing you a successful year,
Sincerely,
Betty Danks
Grand Chapter 2015
Order of the Eastern Star

“We just wanted to send a little note to say thanks for everything. The set up was great, the food was excellent and the room was wonderful. We had such a great day and are so glad we decided to go with Fredericton Inn. Many of our guest made comment on how wonderful everything was. Thanks for helping make out day so special.”

Ruby & Mike Shepard

“With considerable help from you and your staff, I believe we were successful in hosting the 2015 edition of the Can-At Bridge tournament.
I am certain that it is not startling to you, but it deserves mention that each of the members of your staff with whom we dealt, without fail, responded admirably. I received compliments from our organizing committee, but also from any number of visiting participants in the tournament. You can be justifiably proud of your reputation as a first-class host.

With our heartfelt thanks.
Mike Wood
Fredericton Duplicate Bridge
Can-at 2015

“On Behalf of the Teacher’s College Class of 1965 50th Reunion Organizing Committee, we want to thank you for all your advice and assistance which contributed to making our day a resounding success.

We also want to thank the Fredericton Inn staff for making the event run so smoothly. The young men who assisted us with the setup were pleasant and quick to provide what we needed which was very much appreciated by all. The food for both the Meet and Greet and dinner were wonderful and we received much high praise from the attendees. Please pass our compliments on to the chef and the staff.

All and all, we have a very successful event, enjoyed by all.

Again, many thanks to you and the staff for their contribution.

Sincerely,

Gail G.”
June 30, 2015

Good Morning,

As a member of UCT who attended last week’s Regional Convention at your place of business I simply wanted to commend you, your manager Andre Babineau and your entire staff for their professionalism and excellent service showed to all members during the UCT convention. I know everyone enjoyed the accommodations, the meeting rooms and as always the well prepared and excellent food served at the Fredericton Inn. I/We look forward to many more conventions at our place of business.

Thanks again for everything.

Jimmy D.

Past Regional President – Moncton Council 758

As usual the Fredericton Inn was at the top of everything, your staff were super and even with all the other activities that were going on they had time to help us. Everything was smooth and ready. Again thank you for everything. You and your staff were part of the success of both PC activities.

Thank You,

JP Soucy

“I would like to extend very sincere compliments to all the staff at your establishment. All of us “old” Divers really appreciate the extra mile your staff went to ensuring our 50th Anniversary was a memorable one. A special thanks to the bar staff who put in the extra hours.

I will not hesitate to recommend your establishment to my friends who may travel your way.”

Cheer,

Dennis D.

Combat Divers Association

May 25, 2015

“Everyone at my Grand Council Sessions had positive comments and also had a good time. I didn’t hear any comments one way or another on lunch but then again I didn’t hear any complaints either so that is a good thing!

I had a lot of positive comments about the meet & greet on Friday night. I personally thanked the servers & the bartender for their service at the meet & greet. It was all greatly appreciated.”

“I look forward to working with you again in 2016 for the Grand Chapter of Royal Arch Masons of New Brunswick Annual Convocation.”

Laurie B.
May 21, 2015

“Wanted to thank you for looking after the group last evening. Your staff was great as usual and the event was enjoyed by all.”

Mark M.

We had a wonderful experience at the Fredericton Inn this weekend. The venue was great, the food delicious, and the staff helpful and friendly.

We will definitely be looking at coming back next year.

Thank you for everything

Elaine L.

“On behalf of the President, Rose Carolyn Smith & members of IODE New Brunswick, I would like to extend our thanks to you and your staff for the quality care provided during our recent annual meeting. Even the smallest details were taken care of and the pleasant assistance given by Lori made it a very special event for us.

Again, please thank all of your staff for a wonderful two days & we look forward to returning in the future.

Sincerely,

Francine White

“What a special evening! The hotel and staff are to be congratulated for the wonderful job done with the RCMP Regimental Ball! It was absolutely amazing – the look, the ambiance, the food and the service. An absolute two thumbs up!”

May 21, 2014

“On behalf of the Kiwanis Club of Fredericton, I am expressing our appreciation for your Gold sponsorship of the School Band Blast 2014. The event was a resounding success….without your sponsorship of the lasagna dinner at your hotel, and the other sponsors and donations of prizes, this would not have been possible. Thank you for making a difference in the life of young people.”

May 13, 2014

“In March, St. Thomas University proudly hosted the Scotiabank CIS Women’s Hockey Championship. This event would not have been possible without the generous support of many people and organizations, including you. Thank you! Your gift of offering a reduced rate as our choice hotel had a direct impact on the experience of our student athletes, the fans and family, and the many visiting teams who participated in this national championship event.”

May 8, 2014

“I would like to thank you; your fine facility and ALL your professional staff for helping us to host the Spring 2014 Fredericton Antique Show. From the feedback that I have received up till now; ALL the dealers and the attendees have given us a thumbs up for another GREAT show. Looking forward to our Fall 2014 Fredericton Antique Show; hopefully by then all the ice and snow will be gone!”

April 2014

“I recently stayed at your hotel for a period of 5 nights with my team and just wanted to thank you and your staff for making our stay so enjoyable. Although our interaction with you staff was very positive, there was one individual that I feel was exceptional in her role going above and beyond our expectations. If you could please pass on our sentiments to Miss Pam MacDonald for her outstanding efforts I would be very grateful.”

March 6, 2014

“On November 30, 2013 the Fredericton Society of Saint Andrew gathered at the Fredericton Inn. The Bicentennial Room was a perfect location to have the celebration and appropriate for the formality of the program. The meeting at which the arrangements for the Feast were made was professional and productive. The catering management on site at the Feast was accommodating to our needs. They adapted professionally and positively to any changes they were asked to make. The members of the serving staff were attentive, organized, and pleasant throughout the evening. Again, the professional reception and service received from you and your staff was a positive experience. Looking forward to celebrating the Feast of Saint Andrew 2014 at the Fredericton Inn. “

December 8, 2013

“My Sincere thanks again for providing many guests with a fantastic meal and great hospitality, your staff, starting with Andre, Karen and all the other wonderful people, sorry I don’t have everyone’s name but they were all polite, kind, helpful and very professional. I must tell you that Lori and the other girl in administration are outstanding people and so helpful. The room looked beautiful with chairs covered, great comments about everything. It is always such a pleasure to deal with you.”

November 20, 2013